Move From Average To Exceptional Customer Service
We recently ran across a study by PeopleMetrics where they outlined methods of improving the relationships between agents and customers. [...]
11
03, 2021
9
03, 2021
Strategic Planning
Companies of every size should have a plan to manage and grow their business. A strategic plan is like a [...]
26
02, 2021
Challenges to Succession Planning
In the last ten years, from 2010 to 2020, the number of people between the ages of 55 and 64 [...]
11
02, 2021
What A Trusted Advisor Does
My insurance agent friend John and I had another conversation about how agents can and need to differentiate themselves from [...]
19
01, 2021
Here is Our Secrete to Getting Our Clients The Best Possible Combination of Coverage, Price and Service.
There is nothing wrong with wanting competitively priced insurance for your home or business. The issues seem to arise when [...]
10
01, 2021
Why Having An Insurance Partnership In 2021 Is Critical
As we move into 2021, you need to re-think how y view insurance. Insurance is not best purchased with the [...]
12
12, 2020
How to Build Your Agencies Brand
In today’s ever-changing social media-driven world it is more important than ever to have a plan to build your brand [...]
17
11, 2020
Top Human Resources Issues For Small Business
We live in a rapidly changing world. These changes include how we manage and lead employees. Recent studies by Human [...]
17
11, 2020
The Seven Deadly Sins of Customer Service
We have been writing about the importance of changing how we view the agent/client relationship, including the importance of developing [...]
22
10, 2020
Does Your Agent Have The Experience and Knowledge To Determine the Right Insurance Policy For You?
Most people would think that having a standard insurance policy written from a reputable insurer is the most important thing [...]